Return & Refund Policy

At Marcat, customer satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

1. Return Eligibility

You may return items within 30 days of receiving your order if they meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • All accessories, manuals, and parts must be included.
  • Proof of purchase (order confirmation or receipt) must be provided.

Items that do not meet these criteria will not be eligible for a refund or exchange.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Products that have been used or damaged by the customer.
  • Gift cards.
  • Clearance or final sale items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at marcat@gmail.com or +44 (753) 809 56 11 within 30 days of receiving your item.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide instructions on how and where to send the return.

Please note: You are responsible for the shipping costs for returning the item, unless the return is due to our error (e.g., incorrect or defective item received).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

  • Shipping fees are non-refundable.
  • If you received free shipping, the cost of shipping will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at marcat@gmail.com or +44 (753) 809 56 11.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please follow these steps:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as processing times can vary.
  3. If you still have not received your refund, contact us at marcat@gmail.com for further assistance.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund and provide instructions for returning the defective item at no cost to you.

Contact Us For any questions or concerns regarding our Return & Refund Policy, please contact us at: